For every successful business organization, customer satisfaction is paramount and at their heart. To retain your customers and ensure they are satisfied with the product and services rendered, customer support needs to keep track of the customer behaviors to serve them better. Chatbot is a service tool that sends your visitors triggered messages with possible...

Proactive chatbots are assets because they can provide substantial benefits to businesses. A study by Microsoft showed that 70% of customers tend to have a better image of brands that offer proactive notifications. Along with strengthening a brand’s image, proactive chatbots excel in anticipating customer needs, and using data and behavioral insights to assist...